Your data & privacy
Privacy Policy
Plepo is a Latvia-based digital services business operating through SIA PLEPO. We use this website to present our services, receive enquiries, and communicate with people who may want to work with us.
We aim to collect only the information we actually need, use it for clear business purposes, and avoid keeping it longer than necessary.
1. Who we are
The data controller for this website is SIA PLEPO, registration number 40203710885, VAT number LV40203710885, legal address Rēzeknes nov., Vērēmu pag., Sondori-Škeņeva, Ezeru iela 5A - 6, LV-4647, Latvia.
If you have questions about this policy or about how we handle your data, you can contact us at contact@plepo.com.
2. What information we collect
Depending on how you use the site, we may collect the following categories of information:
| Category | Examples |
|---|---|
| Contact details | Name, email address, phone number, company name, Telegram or other contact details you provide. |
| Enquiry details | Engagement type, website URL, support needs, message content, project goals, and context you share with us. |
| Technical and anti-abuse data | IP-related verification data, bot-check responses, and basic request metadata processed through our infrastructure. |
| Communication records | Emails and follow-up notes connected to your enquiry or business relationship with us. |
3. How we collect information
- When you submit the contact form on our website.
- When you submit the Shopify support enquiry form.
- When you contact us directly by email or through linked external platforms.
- When security tools and hosting infrastructure process requests to keep the site and forms working safely.
4. How we use your information
We use personal data only where it supports a legitimate and relevant purpose, including to:
- Respond to enquiries and decide how to follow up.
- Assess whether a request matches our services and capacity.
- Provide proposals, project discussions, support follow-up, or client communication.
- Operate, secure, and improve the website and form submission process.
- Prevent spam, automated abuse, fraud, and misuse of our forms.
- Keep business records required for legal, accounting, or compliance reasons.
5. Legal bases we rely on
Where EU or similar privacy laws apply, we generally rely on one or more of these legal bases:
- Legitimate interests — to run our business, respond to relevant enquiries, and protect the website from abuse.
- Steps prior to entering a contract — when you contact us about potential work, support, or a project.
- Legal obligation — where we need to retain records for accounting, tax, or legal compliance.
- Consent — where consent is specifically requested and appropriate.
6. How our forms work
Our website forms are protected by anti-spam and bot-verification measures. Form submissions are processed through our website infrastructure and then forwarded to us by email so we can review and reply.
At the time of writing, this includes security verification through Cloudflare Turnstile and email delivery through Resend. These services may process technical data required to verify a submission, deliver it, and keep the system secure.
7. Sharing data with third parties
We do not sell your personal data. We may share information with service providers only where needed to operate the site or business workflows, including:
- Cloudflare for website delivery, bot checks, and request handling.
- Resend for delivery of form submissions to our inbox.
- Cal.com or similar scheduling tools if you choose to book a consultation through an external booking link.
- Email, communications, or productivity tools we use to manage genuine client and prospect communication.
We may also disclose information where required by law, to respond to a valid legal request, or to protect our rights, systems, users, or business.
8. International transfers
Some of the tools we use may process data outside your country, including outside the European Economic Area. Where relevant, we expect providers to use appropriate safeguards for international transfers under applicable law.
9. How long we keep information
We keep enquiry and communication data only for as long as there is a genuine business need, operational reason, or legal obligation to do so. For example, we may retain correspondence to continue a conversation, keep a project record, or maintain accounting documentation.
10. Your rights
Depending on where you are located, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your data in certain situations;
- object to or restrict certain processing;
- request a copy of your data where portability rights apply; and
- lodge a complaint with a relevant supervisory authority.
To exercise any of these rights, email us at contact@plepo.com. We may need to verify your identity before acting on a request.
11. Third-party links and platforms
Our site links to third-party services such as WhatsApp, Telegram, Instagram, LinkedIn, and external consultation booking pages. If you leave our site and use those services, their own terms and privacy policies apply.
12. Children
This website and our services are intended for business and professional use. We do not intentionally collect personal data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal obligations. The latest version published on this page will apply.